The corporate world is a competitive and challenging place. It is important for managers to have excellent communication skills to be successful. This includes managing workplace relations, managing different personalities, and managing difficult conversations.
Managing workplace relations includes making sure that employees have a clear understanding of the company’s goals and objectives, as well as their own roles in achieving these goals. It also requires that managers understand how to maintain a positive work environment by communicating with employees in an open and honest way and providing feedback on their performance.
Think of a person who is a good communicator, thoughtful, poised and is able to express oneself clearly? I am sure that this person is one of your go-to people when stuck in difficult situations.
Managing difficult conversations means having the ability to identify when there might be an issue with an employee or group of employees, and then addressing it before it becomes too big of a problem for the team or company. This can include anything from addressing performance issues to dealing with conflict between coworkers or between employees and managers.
Lets see where we can improve our communication strategically to ace it!
Managing Written Communication:
Email is the most popular form of communication in the workplace. It has become a default mode of communication for most people and it can be used to communicate with anyone, anytime, anywhere.
Short Messages are a popular way to communicate on mobile devices and some people prefer them to emails because they are shorter and more direct, which can be useful in certain situations.
Web Communication over the common cloud messengers in the CRMs, social media posts and commenting on various events on the web.
However, we forget the importance of our tone, priority of problem solving and divergent thinking for crisis management.
Communication is a key element of the workplace. With the help of strategic communication, it can be done more efficiently and effectively. The most common type of communication in any workplace is written communication, which can be misinterpreted if not given enough attention to. Tone and emotions are often lost in translation when writing. Thoughtfulness can help by providing a point of view and expressing yourself correctly. This also helps to prevent errors in tone due to rage or frustration most of the time. One can use some writing tools to help you frame correct sentences and spellings in case you feel you aren’t able to write well as required. This can prevent any misinterpretation by the reader or message receiver in order to avoid future issues.
There are a few AI writing tools that can help in professional workplace communication, there are two main categories that these tools can help on - improving communication and creating web communication over social media or short messages over the CRMs or common cloud messengers used at workplaces. Firstly, improving communication includes filtering out mistakes in tone or content that could lead to misunderstandings or miscommunication between co-workers or clients. Apparently, having a web communication is gaining importance to generate content at scale for marketers and digital agencies who need it quickly without having writer's block or wasting time on skill sets they don't have.
Managing Verbal Communication:
The Telephone is also an important form of communication at work. It is often used for making quick calls or for emergencies.
Meetings are essential in business, but they often cause stress for the participants and their managers because they take up valuable time.
Voice Notes that are now replacing short messages to avoid writing hassles and any misinterpretation of the context.
Verbal communication is an important part of our daily lives. It is a means through which we can express our thoughts and emotions to other people. It helps us to connect with those around us. Verbal communication can also help us to solve problems and make decisions.
It is important for an individual to be able to communicate effectively in order to succeed in life. This means being able to speak well, listen attentively, and respond appropriately in a variety of situations. However, it is not possible for one person alone to be competent at all forms of verbal communication. This is why it becomes necessary for professionals to strategize how they should portrait their words and gestures when communicating verbally with others through different mediums such as telephonic conversations, meetings, voice notes, discussions or feedback sessions.
Managing Workplace Relationships:
Workplace relationships are the essential ingredients to a successful and healthy work environment. The relationships we have with our colleagues and managers can have a significant impact on how we feel about our jobs, the quality of our work, and how much personal fulfillment we get from it.
The importance of workplace relationships cannot be understated. They are key to building trust, respect, empathy and commitment to the organization's goals. The quality of these relationships is what will determine whether or not employees stay with an organization for long periods of time or leave for greener pastures within months.
It becomes highly essential for managers to maintain these relationships as they relate with the board of directors, vendors, stakeholders, other departments and inevitably their respective team members.
Managing workplace relations does not solely fall onto the communication, because it is not about the choice of words, but it also about the gestures that one shows during bad times or times of urgency. People simply get connected with one another due to the expression of going beyond has made a long lasting impression on their lives. Hence, one’s behavior is one of the crucial factors that plays an important role in managing relationships wherever you go! Maintaining Transparency:
When we talk about the workplace, there are multiple strings that go in the same direction - organizational objectives. Hence, transparency in communication is highly regarded, which needs to be kept away from any fear, pressure, stress, procrastination or dependency on others. Communicate clearly what is required, as it will prevent further hurdles and speed up the tasks.
What one shares as information is not communication, but responding to the received or available information is also needed. One needs to acknowledge the communication that s/he receives from others as well as, one needs to take prompt action on any available information in order to head to the next stage of the task. Transparent communication is a whole set of sharing, acknowledging and prompt responses in the entire process of task execution.
We have got in the habit of avoiding messages and calls owing to the pressure at work, or avoiding spams or certain individuals. The latter aspect, where we avoid calls, has become a cause of stress for many professionals. It is important to give an appropriate response to the person trying to get in touch with you over the phone, email or short messages. The loop of communication needs to be closed by you! If you are not willing to work with a particular person, or don’t wish to continue the conversation, face it and finish it respectfully!
Here, closing a conversation loop doesn’t mean you end up getting angry, abuse the person or get frustrated. Be practical enough to understand the reason of conversation, hear the opposite person’s requirements and close the conversation by what feels appropriate for the moment. Keeping the conversation open by not answering calls, or emails is an inappropriate way of dealing communication, as this would be unprofessional on your part.
Communication is getting evolved with the various platforms we use to communicate with the corporate world. Networking, selling, marketing, promoting, following up, reminding, asking for assistance and a lot more are attributed to our reasons for communication. Hence, to keep the wheel of professionalism going, we ought to strategize our communication methods and respond accordingly with the appropriate choice of behavior and words! This will make you an approachable and trustworthy professional and make you a net worth among your network!
Hope you found this article helpful. If you or your organization is interested to learn more about such attributes and behavioral skills at the workplace, feel free to get in touch with us at RGB Training Services!